ANGEL FAQs (FREQUENTLY ASKED QUESTIONS) & TROUBLESHOOTING

 ANGEL FAQs

 Why can't I log into ANGEL?
 1) Only students registered for the CURRENT semester can access ANGEL. If you registered for an online class for the upcoming semester, you will not be able to access ANGEL until the semester break (generally one week before the start of classes).

2) There is up to a 24-hour delay between the time you register for an online class during the semester break (or during drop/add) and the time you can access ANGEL.

I forgot my username and/or password to ANGEL, what do I do?
On the ANGEL home page, click the "I forgot my password link" and enter your SCHOOL email address. ANGEL will send a link to your school email address that will allow you to reset your password. If you are still unable to access ANGEL, please contact your course instructor for assistance. 

Why don't I see my course(s) in ANGEL?
Courses will not be available in ANGEL until the first day of the semester. If you do not see your course(s) by the end of the first day of the semester, please check your class schedule in BannerWeb to verify you are registered for an online course. If you are registered for an online course and do not see the course in ANGEL, please contact the instructor for the course.

How do I contact my instructor?
Please refer to the class syllabus for contact information including name, office number, office hours, phone number, and email address. Contact information is also available on the MGTC website.

Should I use ANGEL email or school email to contact my instructor?
How to contact your instructor is based on situation. For class related messages, please contact your instructor via ANGEL email. For messages pertaining to items outside the course, please send an email to the instructor's school email account. For example, when you have questions about advisement and registration or applying for graduation -- these messages should be sent in an email to the instructor's school address. Please remember to include your name and course in emails to the instructor.

I've called my instructor several times with no answer. Where's my instructor?
Please remember, most instructors teach class during the day. Your best method for contacting your instructor is via email. If you wish to speak with an instructor, email to schedule a time to call.

How are assignments submitted?
 Written tests are taken online within ANGEL. All class and lab assignments are submitted using a digital drop box. Directions on how to submit will be provided with each assignment.

I submitted my assignments -- but never received a grade. What happened?
If you've submitted an assignment that has not been graded (or has received a "0"), please verify the due date for the assignment. Late assignments are automotically assigned a grade of "0" at the time of grading. While ANGEL may still allow you to upload an assignment after the due date, the grade will remain a "0."

I don't see my test! Where is it?
Review your course schedule for the dates the test will be available -- during these dates will be the only time you will see tests. Tests will be located under Assignments for the week due or in a folder called "Tests." If you still cannot locate your test, contact your course instructor.

How do I see my grades?
Viewing grades depends on the course and the instructor. You will either be able to view grades in ANGEL, Gateway, or both.

To view grades in ANGEL:

  1. Click on the "REPORT" tab
  2. Under "Category" select "GRADES"
  3. Wait for screen to refresh
  4. Click "RUN"
  5. Screen should refresh and grade report should appear
  6. If grades aren't available in ANGEL, then use Gateway

To view grades in Gateway:

  1. Log into the student portal
  2. Locate the link titled "Gateway" on the right side of the page
  3. Use the same username and password that you used to log into the student portal
  4. Select which class you would like to view
  5. Grades and attendance that your instructor has entered will be displayed

Still don't see your grade? Contact your instructor.

I have a grade missing. What do I do?
Make sure you submitted the assignment on time (return to the dropbox, for example, and check the date submitted, then compare to the due dates on the course schedule). If the assignment was submitted on time, contact the instructor via ANGEL email.

 

TROUBLESHOOTING

FIRST TIME USERS -- UNABLE TO LOG INTO ANGEL
1) Please verify you are using the correct ANGEL site: http://middlegatech.angellearning.com

2) Please verify your username and birthday using BannerWeb. (Directions for accessing BannerWeb).

3) Please make sure you're using 36_900###### (where ###### is the last 6 digits of your student ID number) for your username

4) Please verify you are registered for an online course using BannerWeb. (Directions for accessing BannerWeb).

5) Please check the date -- ANGEL access for new online students is NOT available until approximately 1 week prior to the start of the semester in which you are enrolled.

6) Have you recently enrolled in an online course? There is up to a 24-hr delay between the time you register for an online course and the time you will be able to access ANGEL.

Still can't log into ANGEL? Please contact your COURSE INSTRUCTOR. Contact information is provided on the MGTC Employee Information page.

Don't know your instructor's name? Instructor information is available on your course schedule. You can view your course schedule using BannerWeb. (Directions for accessing BannerWeb).
 
RETURNING USERS -- UNABLE TO LOG INTO ANGEL
1) The first time you logged into ANGEL you were asked to change your password. Please be sure you are using the NEW password (no longer your birthday).

2) Please verify you are using the correct ANGEL site: http://gvtc.angellearning.com

3) Please make sure you're using 36_900###### (where ###### = the last 6 digits of your student ID number) for your username

4) Please verify you are registered for an online course using BannerWeb. (Directions for accessing BannerWeb).

Still can't login? On the ANGEL login page, click the "I forgot my password" link and follow the steps. When prompted for your email address, please enter your SCHOOL email address. Directions on accessing your school email account. Your school email address will be in the format: emailusername@student.middlegatech.edu (where emailusername is your school provided email username. This username is available in BannerWeb).

Still can't log into ANGEL? Please contact your COURSE INSTRUCTOR. Contact information is provided on the MGTC Employee Information page.

Don't know your instructor's name? Instructor information is available on your course schedule. You can view your course schedule using BannerWeb. (Directions for accessing BannerWeb).
 
COURSE NOT AVAILABLE
If you are able to login to ANGEL but do NOT see your course(s) listed under "Courses:"

1) Please check the date, you will NOT be able to see your course(s) until the semester begins. Check the school calendar for semester start dates.

2) Please verify you are registered for an online course using BannerWeb. (Directions for accessing BannerWeb).

3) Have you recently enrolled in an online course? There is up to a 24-hr delay between the time you register for an online course and the time you will be able to view
the course in ANGEL.

4) Still don't see your course? Please contact your COURSE INSTRUCTOR. Contact information is provided on the MGTC Employee Information page.

Don't know your instructor's name? Instructor information is available on your course schedule. You can view your course schedule using BannerWeb. (Directions for accessing BannerWeb).
 
ERROR MESSAGE -- “You are using an unsupported version of Internet Explorer [or Mozilla Firefox]. Please upgrade to the latest version.”
Please download and install the latest version of either Internet Explorer 7 or Mozilla Firefox 3.